We build AI that handles customer questions accurately, escalates intelligently, and operates at a fraction of the cost of a traditional support team.
Senectra is the AI customer support platform for businesses that can't afford to make customers wait. We train an agent on your exact data, deploy it in minutes, and make it impossible to hallucinate — because a wrong answer is always worse than no answer.
Most businesses can't afford the headcount to answer every customer instantly. Queries go unanswered, response times stretch, and customers leave before anyone gets back to them.
Senectra eliminates that gap. A fully trained AI agent, a live escalation layer, appointment booking, and a complete analytics dashboard — deployed in under ten minutes, without a developer.
The AI answers only from your knowledge base, FAQs, and business information. It does not invent facts. When it doesn't know something, it says so and escalates to a human — immediately, via a real-time WebSocket connection.
This is intentional. An AI that occasionally fabricates answers is more damaging to a business than one that admits its limits. Accuracy is not a trade-off; it is the baseline.
The AI answers only from the knowledge base. No outside knowledge, no hallucination. If the answer isn't there, the bot says so — and escalates to a human. A wrong answer costs far more than a slow one.
Hours, addresses, FAQs, and booking intent are handled by direct database lookups — zero AI model cost. SCTRA 1.0 is called only when retrieval-augmented generation genuinely adds value. Your API bill reflects that.
Frustration detection, explicit escalation requests, and repeated failures all trigger an immediate live chat handoff. We don't trap customers in AI loops. The escalation path is always one click away.
Every conversation, knowledge item, and piece of business data is scoped by tenant ID at every MongoDB query and Qdrant filter. No data leaks between customers — this is not optional and never negotiated.
Each plan includes a fixed number of AI-resolved outcomes per month. Predictable cost, no per-message fees — the widget runs 24/7 regardless of volume.