Terms of Service

Last updated: May 2026

By accessing or using Senectra ("the Service"), you agree to be bound by these Terms. If you disagree, do not use the Service.

1. The Service

Senectra provides AI-powered chatbot infrastructure for businesses. We offer tools to configure, deploy, and manage customer support chatbots. You are responsible for the content you upload and the way you use the Service.

2. Accounts

• You must be 18 or older to create an account.
• You are responsible for keeping your credentials secure.
• One account per business. Do not share account access.
• You must provide accurate information during registration.

3. Acceptable Use

You may not use Senectra to:

• Violate any applicable law or regulation
• Harass, deceive, or harm users of your chatbot
• Upload content you don't have rights to use
• Attempt to reverse-engineer or abuse the platform
• Send spam or unsolicited messages

4. Billing & Subscriptions

• Subscriptions are billed monthly or annually in advance.
• You can cancel at any time — access continues until the end of the paid period.
• Refunds for the first 14 days after trial expiry are available on request.
• We reserve the right to change pricing with 30 days notice.

5. Data & Privacy

Your data belongs to you. We store conversation logs and knowledge base content to power the Service. We do not sell your data or your customers' data. See our Privacy Policy for full details.

6. AI-Generated Content

The chatbot's responses are generated using AI and are based solely on content you provide. We are not responsible for errors in AI-generated responses. You should review chatbot answers regularly to ensure accuracy.

7. Uptime & Availability

We aim for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance where possible.

8. Termination

We may suspend or terminate accounts that violate these Terms. You may delete your account at any time by contacting support. Upon deletion, your data will be removed within 30 days.

9. Limitation of Liability

To the maximum extent permitted by law, Senectra shall not be liable for indirect, incidental, or consequential damages arising from your use of the Service.

10. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the new Terms.

11. Contact

Questions about these Terms? Email us at legal@senectra.ai.